Return & Refund Policy

Last Updated: October 13, 2026

At IPINPIN, your satisfaction is our priority. We want you to shop with confidence and enjoy a hassle-free shopping experience. If you're not completely satisfied with your purchase, we're here to help.

1. 30-Day Return Policy

We accept return requests within 30 days of delivery.

To be eligible for a standard return, items must:

• Be unworn, unused, and unwashed

• Be in their original condition, with tags attached where applicable

• Include original packaging where reasonably possible

• Be accompanied by an order number or proof of purchase

To request a return, please contact us at support@ipinpin.com with your order number and reason for return.

Once your return request is reviewed and approved, we will provide instructions and arrange return shipping at no cost to you.

Please do not send items back without contacting us first.

2. Free Return Shipping

IPINPIN covers return shipping costs for all eligible returns, including domestic and international orders.

Whether you're returning an item because of an incorrect size, a change of mind, or a damaged, defective, or incorrect product, you will not be charged for eligible return shipping.

After your return request is approved, we will provide a prepaid return shipping label or arrange another return shipping method at no cost to you.

Please contact us before returning any items so we can provide the appropriate return instructions.

3. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect item, contact us as soon as possible at support@ipinpin.com.

Please include:

• Your order number

• A description of the issue

• Clear photos of the product and packaging, if available

After reviewing the issue, we will arrange an appropriate resolution, which may include a replacement or refund.

If a return is required, IPINPIN will cover the return shipping costs.

4. Non-Returnable Items

Under our standard return policy, we generally cannot accept returns for:

• Items that have been worn, washed, altered, or damaged after delivery

• Items that are no longer in their original condition due to customer use

• Gift cards

Sale and discounted items are eligible for return if they meet our standard return requirements.

These exclusions do not affect your rights regarding defective, damaged, incorrect, or otherwise nonconforming products under applicable consumer protection laws.

5. Exchanges

We currently do not offer direct exchanges.

If you would like a different size, color, or style, please contact us to arrange a return of the original item and place a new order.

Eligible return shipping costs will be covered by IPINPIN.

6. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Your bank or payment provider may require additional time to process and display the refund.

If more than 15 business days have passed since your refund was approved, please contact support@ipinpin.com.

For standard customer-requested returns, original outbound shipping charges are generally non-refundable, except where required by applicable law or where the return results from our error.

7. Order Cancellations

You may request to cancel your order within 24 hours of placing it by contacting support@ipinpin.com.

We will do our best to accommodate your cancellation request. However, cancellation cannot be guaranteed if your order has already entered processing or has shipped.

If your order has shipped, you may request a return after delivery in accordance with this policy.

8. International Returns

We accept eligible international return requests within 30 days of delivery.

IPINPIN covers return shipping costs for all eligible international returns.

Customers will not be charged for return shipping arranged or authorized by IPINPIN.

Please contact support@ipinpin.com before sending your return so we can provide instructions and arrange an appropriate shipping method.

International return processing times may vary depending on the destination and shipping provider.

Your rights under applicable local consumer protection laws remain unaffected.

9. European Union Right of Withdrawal

If you are a consumer in the European Union, you generally have a statutory right to withdraw from an eligible online purchase within 14 days of receiving your goods, without giving a reason.

To exercise this right, please email support@ipinpin.com with a clear statement of your decision to withdraw.

You generally have an additional 14 days after notifying us to send the goods back.

You may inspect or try on goods to the extent necessary to establish their nature, characteristics, and functioning. You may be responsible for any diminished value resulting from handling beyond what is necessary.

IPINPIN will cover the direct cost of returning eligible items under this withdrawal right.

Refunds under the statutory withdrawal right will be handled in accordance with applicable law, including any required reimbursement of standard outbound delivery charges.

Where permitted by law, we may withhold reimbursement until we receive the returned goods or you provide evidence that they have been sent back.

Your statutory consumer rights remain unaffected.

10. How to Start a Return

To start a return, follow these steps:

1. Email support@ipinpin.com with your order number and reason for return.

2. Our customer support team will review your request and provide return instructions.

3. We will arrange free return shipping for eligible returns.

4. Follow the provided instructions to return your item.

5. Once your return is received and inspected, we will process any approved refund.

Please do not return products to the address shown on your shipping label unless instructed by our support team.

11. Contact Us

If you have questions about returns, refunds, exchanges, or order cancellations, please contact us.

IPINPIN Customer Support

Email: support@ipinpin.com

Website: https://ipinpin.com

We're here to help and will do our best to respond as quickly as possible.