Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn, unused, with tags attached, and in its original packaging. You will also need your order confirmation or proof of purchase.
To start a return, please contact us at:
Email: opptekoki@gmail.com
Once your return request is approved, we will provide you with detailed return instructions and the return address.
Please do not send items back before receiving approval from our customer service team. Returns sent without prior authorization will not be accepted.
Damaged or Incorrect Items
Please inspect your order when you receive it.
If your item arrives damaged, defective, or you receive the wrong product, please contact us immediately.
We will review the issue and provide an appropriate solution.
Exceptions / Non-Returnable Items
We cannot accept returns for:
- Items that have been worn, washed, damaged, or altered
- Items without original tags or packaging
- Sale items
- Gift cards
If you have questions about whether your item is eligible for return, please contact us.
Exchanges
If you need a different size or style, please return your original item first.
Once your return is approved, you can place a new order for the replacement item.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days after receiving your item.
The item must be returned in the same condition as received, unworn, unused, with tags attached, and in the original packaging.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be automatically processed to your original payment method within 10 business days.
Please note that your bank or credit card company may require additional time to process the refund.
If more than 15 business days have passed since your refund approval, please contact us:
Email: opptekoki@gmail.com
Return Shipping Costs
If the return is caused by the customer, including:
- Ordering the wrong size
- Changing your mind
- Selecting the wrong product
The customer is responsible for the return shipping costs.
If the return is caused by our mistake, including:
- Receiving the wrong item
- Receiving a defective item
- Receiving a damaged product
We will cover the return shipping costs.
Order Cancellation
Orders can be cancelled within 24 hours after purchase.
Once an order has been processed or shipped, cancellation requests cannot be accepted.